Freshcare welcomes discussion, feedback and engagement through our social media channels.

We encourage respectful and constructive conversations that support the sharing of information and experiences relevant to Freshcare, the fresh produce industry, and the winegrape industry.

By participating in our social media communities, you agree to engage respectfully with Freshcare and other users.

We Welcome

  • questions and enquiries;
  • constructive feedback;
  • sharing of relevant information and experiences;
  • respectful discussion and differing viewpoints; and
  • contributions that support learning and industry improvement.

We May Remove Content That Is

  • false, misleading or deliberately deceptive;
  • abusive, threatening or harassing;
  • discriminatory, hateful or offensive;
  • defamatory towards individuals or organisations;
  • unlawful or encourages unlawful activity;
  • spam or repetitive content;
  • promotional or commercial advertising unrelated to Freshcare;
  • inappropriate, obscene or offensive;
  • in breach of privacy or confidentiality obligations; or
  • significantly unrelated to the topic being discussed.

Complaints and Service Requests

While we monitor our social media channels, they are not official complaint or service request channels.

If you have:

  • a formal complaint;
  • a certification enquiry;
  • a participant matter;
  • a privacy concern; or
  • a service request,

please contact Freshcare directly through our website, by email, or by telephone.

Moderation

Freshcare reserves the right to:

  • hide, remove or report content that breaches these guidelines;
  • limit participation where repeated breaches occur; and
  • block users in circumstances involving repeated or serious breaches.

Moderation decisions will be made at Freshcare’s discretion and in accordance with applicable laws and organisational policies.

Crisis Events and Sensitive Matters

During significant incidents or crisis situations, Freshcare may limit public discussion on certain topics and direct stakeholders to official communication channels to ensure accurate and consistent information is provided.

Official updates will be published through Freshcare’s website and authorised communication channels.

Contact Us

For enquiries regarding Freshcare or these Community Guidelines, please contact:

Freshcare Ltd
Phone: 02 8039 9999
Email: [email protected]
Website: Contact Us

Last update: 31 July 2026