Achieve and maintain your mental health & wellbeing with our free Employee Assistance Program, available to Freshcare certified participants.

Benestar® has now become part of  the TELUS Health family in 2023. The service still offers Freshcare participants the same mental health and wellbeing resources.

The Employee Assistance Program (EAP) provided by TELUS Health is a confidential counselling, coaching, and wellbeing service free for all Freshcare certified businesses, their staff and immediate family members. The service offers help to manage work and life experiences, issues or concerns that arise from time to time.

Information for Freshcare Certified Participants

The person who can have the biggest impact on your health and wellbeing is…well, you! But, with so much information available, it’s hard to know what is reliable or where to begin.

That’s why we’ve partnered with TELUS Health to bring you a holistic and comprehensive health and wellbeing program to help you feel great and be your best you!

The service offers professional, confidential coaching and support, which is free for you and your eligible family members and staff.

What support is available?


Take your health into your own hands all while being supported by one of Benestar’s specialist coaches. Whether you’re facing a challenging situation at work or you would like coaching to help you enhance your overall wellbeing, the Benestar team is here to help. MyCoach can also assist with:

  • Support for mental health
  • Strategies to create better work-life balance
  • Managing stress
  • Guidance on parenting issues
  • Advice on how to improve your fitness and nutrition
  • Specialist support for people leaders
  • Improving relationships and more…

MyCoach support is available for individuals, people leaders and executives and can be accessed by telephone, face-to-face, online or via Live Chat through Benestar’s health and wellbeing portal BeneHub.

Access Resources

Access hours of health and wellbeing blogs, podcasts, videos, meditations, self-assessments, activities and more via the BeneHub website and app.

View content anytime, anywhere or speak to one of Benestar’s coaches using LiveChat or online messaging.

To register simply follow the steps below to create your BeneHub account.

Username (all lower case): freshcare
Password (case sensitive): Freshcare01


Critical Incidents & Major Events Resources:

We’ve made available a critical incidents and major events resource kit, which includes information and articles on supporting yourself and others impacted by critical events:


How to get in touch with TELUS Health

Go to the TELUS Health website

For confidential coaching and support call 1300 360 364

Meet the Clinicians

How MyCoach for Money Supports Individuals