What is Freshcare eLearning?

Freshcare eLearning is an Online training platform that is offered as an alternative to Face-to-face training for Food Safety & Quality 4.2 (on farm) & Supply Chain (SCS2) Standards. 12 months access is given to trainees immediately upon sign-up. This allows participants to complete the course at their own pace, with the ability to review modules and resources as required.

Module video introductions, examples and templates are provided with all eLearning courses to provide a guided and interactive training experience.

Freshcare eLearning participants have access to a private message board where they can ask questions one-on-one with assigned trainers and Freshcare team members.

Who is Freshcare eLearning for?

The Freshcare eLearning courses are suitable to participants that are new to Freshcare or existing participants looking to upgrade or transition to new Standard requirements.

• For new participants, training is essential as it covers all the necessary elements of the standard including the processes and plans required to implement the program and prepare for an audit.
• For existing participants, training provides an opportunity to review their existing program against updated requirements, access new resources, and identify areas for improvements and efficiencies.

While there are no pre-requisites to completing eLearning, we want you to succeed. To be prepared for this course via online training, we recommend that you have:

• Year 10 or equivalent level literacy, numeracy and digital skills (Course content is text heavy and may not be suitable for people who don't enjoy a lot of reading)
• A desktop or laptop computer with screen resolution width 1200 pixels or greater is recommended.
• Internet access with a 3G, 4G, 5G or Wi-Fi connection using current versions of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari as browsers.
• Available Internet data - It is estimated that if every file in the eLearning course is accessed, roughly 1GB of data is used
• Some experience using computer software such as Microsoft Word to view/edit templates
• Experience using Adobe Acrobat Reader to view example PDF Files. Adobe can be downloaded for free here https://get.adobe.com/reader/
• Confidence using the internet and creating, opening and saving electronic files
• Comfort working independently
• Able to complete the course in a 12-month time-frame

We are aware that training through the Freshcare eLearning platform may not be suited to some participants. Factors such as a trainee's level of computer skills, time available to commit to course completion and previous knowledge or experience with Freshcare and other food safety programs can vary. If you find that eLearning is not suited to you after enrolment, a cancellation and/or a request for refund of course registration must be made in writing to [email protected] within 30 days of registration. If a request is approved, a full refund less a $198.00 (ex GST) administration fee will be provided. Further Information on payment, cancellation and refund policies can be found here: eLearning policies. 

Alternatively, In-person training is available with a qualified third-party trainer. Face-to-face training can be facilitated by Freshcare-approved Trainers, in a format that best suits the needs of the learner, with one-day group and one-on-one training options available. Please note, Freshcare Supply Chain Standard Edition 2 (SCS2) is not currently available via face-to-face training. Our network of approved trainers is located nationally to support all regions. To find a Trainer click here or to view scheduled upcoming courses click here.

Please Note: When booking your first audit, you must have evidence of completed Freshcare training when booking. Therefore, we recommend Freshcare training to be completed 4-5 months before booking an initial audit to allow sufficient time to prepare. Certification Bodies will NOT accept booking requests if there is no Freshcare Trained representative of the business.

eLearning course types and costs

Please note: Training for our Environmental (ENV3) and Sustainability (AWISSP – VIT & WIN) programs can only be facilitated through Face-to-Face training. This is to ensure participants are provided with training that is specifically tailored to the environmental and regulatory requirements of their region.

What to expect from this training

The eLearning platform provides:

• 12 months access to the Freshcare eLearning platform and course materials.
• Course modules are presented to align with the format of the Freshcare Food Safety & Quality Standard - Editions 4.1/4.2 and Supply Chain Standard Edition 2.
• Resources, factsheets, examples and downloadable forms for record-keeping.
• Module quizzes and content review opportunities.
• Private message board between trainee and Freshcare trainers or administration support throughout.
• Business registration with Freshcare for auditing purposes.
• A certificate of training or completion upon sign off of all course content.

What do I get out of this course?

The key benefit to using the Freshcare eLearning platform, is that it enables remote access & self-paced learning by the trainee. Access to course materials, examples, and a message board for assistance from a trainer can all be utilised during times that are convenient for the user. Access to the course is immediate upon sign-up and is provided for 12-months where course materials remain after course completion to enable trainees the ability to review and refresh their learning and/or to induct other team members on specific applicable sections of the standard over the 12-month timeframe. Therefore, eLearning course access makes another useful asset for internal training by the business.

If the Training via the Freshcare eLearning platform sounds like the right option for you, sign up today here. For existing eLearning trainees who would like to enrol in a new course, please log onto your eLearning account here and select the “Enrol in new course” button located on the dashboard.

For further information and assistance, contact us on (02) 8039 9999 or email [email protected]