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Freshcare Rules

Update July 2019

The Freshcare Rules are the terms on which, upon registration, a business agrees to participate in the Freshcare Program. Businesses participating in the Freshcare Program must comply with the Freshcare Rules and the requirements of the Freshcare Standard(s) nominated by the business at all times.

Freshcare Rules Version 4.3 – July 2019
Released 1 July 2019, the Freshcare Rules Version 4.3 is applicable to all Freshcare Standards and Freshcare participating businesses from 1 January 2020.

Version 4.3 includes updates to ensure Freshcare is compliant with the benchmarks set by the Global Food Safety Initiative (GFSI). Updates and changes from the previous version of the document are shown in italics. Participating businesses upgrading to Freshcare Food Safety & Quality Standard – Edition 4.1 must refer to the Freshcare Rules Version 4.3.

Summary of content – Freshcare Rules Version 4.3 

1. Terms and definitions

Explanation of terms and definitions as used by Freshcare and where they can be found.

2. Application

Outlines the process and requirements for new businesses registering to participate in the Freshcare program.

3. Sites

Outlines the requirements for businesses to advise Freshcare of their sites of operation. Also provides specific information on businesses with multiple sites and various production locations.

4. Scope

Outlines the scope of operations for Freshcare Certification; produce categories and crops. Also provides details on what is required if a business makes changes to their scope, produce categories or crops.

5. Certification Bodies and auditors

Outlines the specific criteria and competency requirements for Certification Bodies and auditors to conduct Freshcare audits. Details the contractual arrangements between Freshcare participating businesses, Certification Bodies and auditors.

6. Changing Certification Bodies

Specifies the requirements to be undertaken by a business if changing nominated Certification Bodies.

7. Audit process

Details the Freshcare audit process from scheduling through to audit closure and corrective actions.

8. Certification process

Outlines the Certification Body’s audit reporting process to Freshcare, and details how the audit findings are communicated as Certification recommended or Certification Pending.

9. Certified businesses

Provides details on how businesses will receive their Freshcare certificate and where their certification details are accessible.

10. Audit deferral, suspension and withdrawal

Provides details on deferring Freshcare audits, suspending Freshcare Certification and withdrawing business.

Participating businesses should refer to this section for details on what to do if they need to defer their audit due to crop loss or similar adverse circumstances

11. Fees

Outlines the Freshcare fee structure and payment requirements.

12. Prosecution and regulatory sanctions

Outlines requirements for businesses to notify Freshcare of prosecutions related to business activities within the scope of Freshcare certification.

13. Complaints and Appeals

Outlines Freshcare complaints and appeal process.

14. Communication

Provides details on FreshcareOnline and how Freshcare communicates program information, resources and updates to participating businesses.

15. Use of the Freshcare corporate logo and certification logo

Outlines the specific requirements for use of the Freshcare logo and Freshcare certification logo.

16. Use of information

Provides details on the information Freshcare captures and how it is used.  Personal information is generally handled in accordance with Freshcare’s Privacy Policy.

17. Liability and indemnity

Outlines Freshcare’s liability and indemnity disclosure.

18. Governing law and jurisdiction

The Freshcare Rules are governed and must be construed with the laws of New South Wales.

Failure to comply with the Freshcare Rules or the requirements of the nominated Freshcare Code(s), may result in a business’s Freshcare certification being suspended or withdrawn.

Updates to the Freshcare Rules and Freshcare Codes will occur from time to time. Businesses will be given at least 28 days’ notice of the changes via FreshcareOnline, the Freshcare website and email, and must ensure full compliance with the changes within the timeframe stated in the notice.

A business’s obligations to comply with the Freshcare Rules and Freshcare Codes are in addition to its obligations to comply with the law, including any regulatory requirements. It is important for businesses to be aware that compliance with the Freshcare Rules and Freshcare Codes does not ensure compliance with the law and does not exempt a business from doing so.

Update June 2018

Freshcare Rules Version 4.2 – June 2018
Includes Freshcare Food Safety & Quality – Supply Chain (FSQ – SC) addendum

If you are participating in the Freshcare Food Safety & Quality – Supply Chain Standard, the above Freshcare Rules Version 4.2 – June 2018 document is applicable to you, as it contains addendum items applicable to the scope of businesses in the supply chain.

The Freshcare Rules Version 4 (below) or Version 4.2 are applicable to all other Freshcare participating businesses, and a copy of either version will be accepted as for compliance to the other Freshcare Standards: FSQ4, ENV3, ENV-VIT2 and ENV-WIN2 until 31 December 2019.

Click to download Freshcare Rules Version 4 – June 2016

The ‘Freshcare Rules Version 4 – June 2016’ document replaced all previous versions of the Freshcare Rules and Freshcare Certification Rules.