I had a CAR raised at audit, where do I find details of what needs to be provided to my auditor, and what timeframe do I have to get it to them?

The auditor that completed your Freshcare audit will leave you with (or provide within a few days) a copy of your audit report and details of any Corrective Action Records (CARs) raised during the audit. The CAR details should outline which element of the Code it is applicable to and

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I completed a Freshcare audit last week, when do I get my certificate?

Freshcare Certification Bodies have 10 business days to report a Freshcare audit. Certificates are issued within 10 business days once certification is achieved Freshcare certificates are emailed by the Certification Body and are also available for download via FreshcareOnline.

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I need to update my postal address and contact details, who should I notify?

FreshcareOnline provides Freshcare participating businesses with the ability to view and update their contact details. By logging into FreshcareOnline and updating your details you have notified all required contacts in one instance. Your online changes prompt a notification to Freshcare of the changes made. These changes are then forwarded to

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I have accessed FreshcareOnline previously but cannot remember my logon details, where can I find this information?

Your logon details to FreshcareOnline are sent out with the original welcome pack you receive once your business has been registered with Freshcare (either via your trainer or as an additional business). Please Contact Us to have your logon details resent. If you know your Company ID, or have your

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Can I use the Freshcare logo on my boxes, packs or website / other promotional materials?

Only Freshcare certified businesses can utilise the Freshcare certification mark of the program they are certified to, such as FSQ or ENV. Please refer to the Freshcare Rules surrounding the use and application of Freshcare certification marks. If you are a Freshcare certified business interested in using the Freshcare certification

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I have an additional business that requires separate Freshcare Certification. How do I go about achieving Freshcare Certification this business and what are the costs?

If the second business is operating separately to the existing business registered with Freshcare, you will be required to register the additional business by completing an Additional Business Registration Form. Registering an additional business incurs a $93.50 (Incl GST) registration fee. There is no additional training requirement when registering an

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